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Service Module Odoo

Helpdesk

Customer tickets, SLAs, priorities, and a service team that closes loops.

280 Caractéristiques (champs & capacités comptabilisées dans la famille d'applications Odoo)

Odoo app: Helpdesk. Versions que nous couvrons: Odoo 15 → 19 (Enterprise Helpdesk).

Formation sur ce module Tous les modules

Ce que fait ce module

Helpdesk tracks customer tickets from email, portal, or live chat. Teams prioritize, assign, measure SLA, and convert recurring pain into knowledge or product fixes.

Sur votre base de données

Nous nous entraînons sur vos Odoo

Training uses your teams, stages, and real ticket patterns. We do not teach a generic helpdesk — we teach yours.

Les flux clés que nous ouvrons

  • Ticket creation channels → stage pipeline
  • Assignment, tags, and SLA timers
  • Customer ratings after resolve
  • Link to Sales / Project / Knowledge when needed
  • Reporting on backlog and first-response time

Qui nous formons

  • Support agents on ticket hygiene.
  • Team leads on SLA and workload.
  • Product / ops on reading ticket trends.

Autres modules

Même discipline : expliquez l’application, formez les employés et les propriétaires, sur votre base de données réelle.

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Prêt à vous entraîner sur votre Odoo ?

Indiquez-nous votre version (15–19), vos modules et la taille de votre équipe. Vous pouvez aussi vous renseigner sur la réserve de messagerie de domaine de 100 Go à $499/year. Nous créons une piste CRM et revenons vers vous avec un plan clair.

Créer une demande de formation Email 100 Go $499/year