Service · Odoo module

Helpdesk

Customer tickets, SLAs, priorities, and a service team that closes loops.

280 features (fields & capabilities counted in the Odoo app family)

Odoo app: Helpdesk. Versions we cover: Odoo 15 → 19 (Enterprise Helpdesk).

Book training on this module All modules

What this module does

Helpdesk tracks customer tickets from email, portal, or live chat. Teams prioritize, assign, measure SLA, and convert recurring pain into knowledge or product fixes.

On your database

We train on your Odoo

Training uses your teams, stages, and real ticket patterns. We do not teach a generic helpdesk — we teach yours.

Key flows we open

Ticket creation channels → stage pipeline
Assignment, tags, and SLA timers
Customer ratings after resolve
Link to Sales / Project / Knowledge when needed
Reporting on backlog and first-response time

Who we train

Support agents on ticket hygiene.
Team leads on SLA and workload.
Product / ops on reading ticket trends.

Other modules

Same discipline: explain the app, train employees and owners, on your live database.

Finance Accounting Customer invoices, vendor bills, banks, tax, and period close in one ledger.

Supply Purchase From request for quotation to purchase order, receipt, and vendor bill.

Revenue Sales Quotations, orders, delivery promises, and invoicing in one commercial flow.

Operations Inventory Receipts, internal transfers, deliveries, and valuation that Finance can trust.

Growth CRM Leads, opportunities, activities, and a pipeline that actually closes.

People HR & People Employee master data, time off, expenses, and payroll where you run it.

Plant Manufacturing Bills of materials, manufacturing orders, work centers, and shop-floor execution.

Delivery Project Projects, tasks, milestones, timesheets, and delivery profitability.

Retail Point of Sale Fast checkout for shops and restaurants, synced with stock and accounting.

Digital Website Public pages, forms, SEO, and a site that lives inside the same Odoo as CRM.

Digital eCommerce Online catalog, cart, checkout, and orders that sync with stock and accounting.

Documents Sign Send documents for electronic signature and keep the signed PDF in Odoo.

Assets Fleet Vehicles, drivers, contracts, fuel, and service costs in one place.

Assets Maintenance Equipment, preventive plans, and corrective requests for plants and facilities.

People Planning Shift and resource schedules for people who work by the hour or by site.

Productivity Documents Collect, organize, share, and automate files next to the business record.

Plant Quality Quality control points on receipts, operations, and finished goods.

Ready to train on your Odoo?

Tell us your version (15–19), modules, and team size. Or ask about the 100 GB domain email pool at $499/year. We create a CRM lead and come back with a clear plan.

Create a training request Email · 100 GB · $499/year