Standard Terms and Conditions of Sale

These terms apply to products and services sold by BILADI CLOUD (“we”, “us”, “our”), including managed Odoo hosting and related implementation services, unless a separate written agreement says otherwise. By placing an order or paying an invoice, you (“you”, “the client”) accept these terms.

1. Quotations and orders

Quotations describe the services and prices offered. An order becomes binding when you confirm it (including electronic acceptance or signature where required) or when we begin delivery after your written go-ahead. Any change of scope must be agreed in writing and may be quoted separately.

2. Prices and payment

Prices are those shown on the quotation, sales order or invoice, in the currency stated, including any discounts shown there. Payment is due according to the payment terms on that document. You are responsible for any taxes or withholdings required by your jurisdiction; the amount payable to BILADI CLOUD remains the full invoiced amount unless we agree otherwise in writing.

3. Non-payment

If payment is not received when due, we may send reminders and may suspend or stop the related services (including hosting access) until the account is settled. Continued non-payment may lead to termination of the service. Only the principal amounts due under the order or invoice are claimed; documented recovery costs may apply where permitted by law.

4. Delivery and your cooperation

We use reasonable efforts to deliver within the timelines stated on the order. Those timelines depend on your timely cooperation (information, content, access and approvals). Unless the order expressly states a fixed result obligation, delivery dates are targets based on that cooperation.

5. Hosting services

Managed hosting is provided according to the plan and configuration on your order (resources, environments and related options). You remain responsible for your domain registration and for DNS settings at your registrar. We operate the hosted environment and enable secure HTTPS access once the domain correctly points to our infrastructure as instructed for your service.

6. Acceptable use

You must not use our platform to sell, host, advertise or facilitate alcohol, cigarettes, tobacco, shisha, condoms or other sexual wellness products, or any related item, nor any other goods or activities that we may classify as prohibited. We may suspend or terminate the service in case of breach. Where our order process or portal asks for a signature, that signature confirms this undertaking together with the commercial terms of the order.

7. Content and data

You own your business content and data. You are responsible for the legality of content you publish or store. We process data as needed to operate the hosting service. Backup and retention follow the hosting plan in force.

8. Claims

Any claim about delivery must be notified to us in writing within eight (8) days of the relevant delivery or go-live.

9. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss. Our aggregate liability for a given order is limited to the amounts paid for that order in the twelve (12) months before the claim, except where limitation is not allowed by law (including wilful misconduct).

10. Term and termination

One-time services end when delivered as scoped. Recurring hosting continues for the billing period on the order and renews as indicated there, unless cancelled according to the order or these terms. Either party may end the relationship for material breach if not remedied within a reasonable time after written notice. We may end or suspend services for non-payment or unacceptable use as stated above.

11. Dispute resolution and law

First, the parties shall seek to resolve any dispute amicably, in good faith, through direct discussion.

If the dispute is not resolved amicably within a reasonable time, exclusive jurisdiction lies with the state and federal courts in New York County, New York, USA; each party consents thereto and waives any forum objection. These terms are governed by the laws of the State of New York, USA (excluding conflict-of-laws rules). EACH PARTY WAIVES TRIAL BY JURY.

Contact: contact@biladi.cloud · https://biladi.cloud · +961 81 336 157